Cancellation & Refund Policy
Effective Date: June 10, 2026 • PurzaSetu Platform Guidelines
1. Marketplace Nature of Transactions
PurzaSetu operates as a digital matchmaking portal bridging automobile owners/buyers with independent, verified automobile spare parts dealers (Shopkeepers).
While PurzaSetu verifies dealer credentials and provides live inventory discovery, physical inventory custody, testing, packaging, and in-person pickup or delivery are handled directly by the participating shopkeeper.
2. Order Cancellation Windows
- Before Shop Acceptance / Processing: Buyers can cancel any broadcast buy request or pending reserve order at 0% cancellation charge before the shop confirms fulfillment.
- After Shop Processing / Dispatch:Once a shop partner has packaged or dispatched a specialized auto spare, cancellation may be subject to the individual dealer's restock policy.
3. Eligibility for Returns & Refunds
Refunds and returns are supported under the following circumstances:
If the received part does not match the OEM specifications or vehicle model agreed upon with the dealer.
If the item exhibits transit damages or electrical/mechanical defects reported within 48 hours of receipt.
4. Refund Processing Timelines
Once a returned part is physically inspected and verified by the dealer, approved refunds are processed back to the original payment source (UPI / Bank Account) within 3-5 business days.
5. Dispute Resolution & Escalation
If you experience any dispute with a dealer regarding refund approvals or non-responsive merchants, our support desk is ready to arbitrate: